Heather Totton
Senior Director, Governance and General Counsel at Nova Scotia College of Nursing
I went in to this with a lot of trepidation; I had been down the road before with Insights, with all sorts of different approaches. What Trilogy Effect does differently is they don’t label any person or behavior as problematic, there is no judgement and there’s no sense that the person or the team needs to be fixed. Instead, the focus is on understanding everyone’s unique strengths, and that to maximize those strengths, we all have work to do. It felt like we were finally getting at the root of things we were trying to address for years. Everyone bought into it and supported this work because Heather and Mary Beth bring tremendous skill, compassion and kindness to these conversations.
